Coinbax Send

Privacy Policy

Last updated: June 12, 2026

1. Introduction

Coinbax, Inc. ("Company," "we," "us," or "our") respects your privacy and is committed to protecting your personal information. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use Coinbax Send (the "Service"), available at send.coinbax.com.

Please read this Privacy Policy carefully. By using the Service, you consent to the practices described in this policy.

2. Information We Collect

Information you provide:

  • Wallet Address: Your public blockchain wallet address when you connect to the Service.
  • Transaction Data: Details of transfers you initiate, including amounts, recipient addresses, hold windows, and timestamps.
  • Account Information (optional): If you create a Send account by signing a message with your wallet, we store your saved contacts (recipient addresses, labels, and notes) and, if you add one, your email address.
  • Recipient Email Addresses (optional): If you use recipient address verification, we store the email address you provide for the recipient and use it solely to deliver the verification request.
  • Communication Data: Information you provide when contacting our support team.

Information collected automatically:

  • Device Information: Browser type, operating system, device identifiers.
  • Usage Data: Pages visited, features used, time spent on the Service.
  • IP Address: For security, fraud prevention, and compliance purposes.
  • Cookies and Local Storage: Session cookies (including a secure sign-in cookie for optional accounts) and locally stored preferences to make the Service work.

Blockchain data: please note that blockchain transactions are publicly visible. Your wallet address and transaction history on the Base network, including escrow creations, releases, and refunds, are not private and can be viewed by anyone.

3. How We Use Your Information

We use collected information to:

  • Provide, maintain, and improve the Service
  • Process and facilitate your escrow transactions
  • Comply with legal obligations and regulatory requirements
  • Prevent fraud, money laundering, and other prohibited activities
  • Screen transactions against sanctions lists (OFAC, UN, EU)
  • Deliver recipient address-verification emails and transaction notifications you request
  • Respond to your inquiries and provide customer support
  • Send important notices about the Service
  • Analyze usage patterns to improve user experience

4. Information Sharing

We may share your information with:

  • Service Providers: Third parties that help us operate the Service (e.g., cloud hosting, analytics, error monitoring, email delivery).
  • Compliance Partners: Blockchain analytics and sanctions screening providers (including Chainalysis).
  • Legal Authorities: When required by law, subpoena, or legal process.
  • Business Transfers: In connection with a merger, acquisition, or sale of assets.

We do not sell your personal information to third parties for marketing purposes.

5. Data Security

We implement appropriate technical and organizational measures to protect your information, including:

  • Encryption of data in transit and at rest
  • Regular security assessments and audits
  • Access controls and authentication measures
  • Employee training on data protection

However, no method of transmission over the Internet or electronic storage is 100% secure. We cannot guarantee absolute security. We never store, access, or manage your private keys or seed phrases.

6. Data Retention

We retain your information for as long as necessary to:

  • Provide the Service to you
  • Comply with legal obligations (typically 5–7 years for financial records)
  • Resolve disputes and enforce agreements
  • Prevent fraud and abuse

7. Your Rights

Depending on your jurisdiction, you may have the right to:

  • Access the personal information we hold about you
  • Correct inaccurate information
  • Request deletion of your information (subject to legal requirements)
  • Object to or restrict certain processing activities
  • Data portability
  • Withdraw consent where processing is based on consent

To exercise these rights, please contact us at privacy@coinbax.com. Note that information recorded on public blockchains cannot be altered or deleted by us.

8. Cookies and Tracking

We use the following types of cookies and local storage:

  • Essential: Required for the Service to function, including the secure session cookie used for optional account sign-in.
  • Analytics: Help us understand how users interact with the Service.
  • Preferences: Remember your settings, such as your last-used wallet connector.

You can control cookies through your browser settings, but disabling certain cookies may affect Service functionality.

9. International Transfers

Your information may be transferred to and processed in countries other than your country of residence. These countries may have different data protection laws. We ensure appropriate safeguards are in place for such transfers in compliance with applicable laws.

10. Children's Privacy

The Service is not intended for individuals under 18 years of age. We do not knowingly collect personal information from children. If we become aware that we have collected information from a child, we will take steps to delete it.

11. Changes to This Policy

We may update this Privacy Policy from time to time. We will notify you of material changes by updating the "Last Updated" date and, where appropriate, providing additional notice. We encourage you to review this policy periodically.

12. Contact Us

If you have questions about this Privacy Policy or our data practices, please contact us at: Coinbax, Inc. — privacy@coinbax.com.